We are on the lookout for skilled and enthusiastic After Sales Officers to join our dynamic team. If you are passionate about helping others and want to be part of a supportive team that values your skills, we would love to meet you!

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• Respond to customer inquiries via phone, email and chat.
• Resolve customer complaints and escalate when necessary.
• Provide accurate information to clients ensuring they understand their financial options and services.
• Maintain records of interactions, transactions and feedback.
• Follow compliance guidelines and protect customer information.
• Participate in training programs to stay up to date with new trends.
• Contribute to process improvement initiatives.

• BS degree in Business Administration, or equivalent.
• Minimum of 1-2 years of experience in a customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in English and Arabic (French is a plus).
• Customer-focused with a positive and professional attitude.
• Strong problem-solving and analytical skills.
• Detail-oriented, organized and ability to prioritize work.
• Proactive mindset.
• Active listening skills.