The Associate Collection Specialist supports the onboarding of new merchants into the Collection service, ensuring a smooth end-to-end setup, accurate documentation, and timely coordination with internal and external stakeholders. The role contributes to a high-quality merchant experience while helping ensure operational readiness, compliance, and service reliability from day one.

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• Coordinate merchant onboarding activities for Collection service (intake, requirements, setup, testing, go-live)
• Collect and validate onboarding documents and data; ensure completeness and accuracy
• Liaise with Sales, Operations, Compliance, Risk, IT, and other stakeholders to resolve onboarding dependencies
• Support configuration and integration steps (channels, settlement details, reporting needs) as per internal procedures
• Track onboarding progress, update status reports, and follow up on pending actions with stakeholders and merchants
• Communicate onboarding timelines and requirements to merchants; provide guidance during activation
• Support issue triage during early-life merchant activity and escalate incidents appropriately
• Maintain organized onboarding records and ensure adherence to service standards and SLAs

• Bachelor’s degree in Business Administration, Finance, MIS, or a related field (or equivalent experience)
• 2–4 years of experience in onboarding, operations, collections services, merchant support, or a related banking/financial services function
• Strong coordination and follow-up skills with attention to detail
• Ability to manage multiple onboarding cases in parallel and meet deadlines
• Good communication skills (written and verbal) and customer-oriented mindset
• Familiarity with basic compliance requirements and documentation standards is an advantage

• Experience onboarding merchants for payments, collections, or cash management solutions
• Understanding of KYC/AML and merchant due diligence processes
• Experience working with ticketing tools and SLA-based operational environments
• Ability to analyze onboarding bottlenecks and suggest process improvements

• Proficient in Microsoft Office (Excel, Word, PowerPoint); ability to maintain trackers and status reporting
• Comfortable using internal onboarding/CRM/workflow systems (or ability to learn quickly)
• Basic understanding of merchant integration concepts (file formats, settlement accounts, reporting) is an advantage
• Strong email communication and documentation skills

• Exposure to merchant services and onboarding processes across multiple stakeholders
• Supportive team environment with structured processes and learning opportunities
• Opportunity to build operational, client-facing, and cross-functional coordination skills
• Career growth pathways within Sales, product, or client services based on performance