We are on the lookout for a dedicated Cards Operations Officer who will be responsible for managing and supporting the end-to-end processing, issuance, maintenance, and reconciliation of card products. This role ensures all card-related operations are executed accurately, securely, and in compliance with internal policies, regulatory requirements.

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• Process new card requests, replacements, re-issues, and upgrades.
• Ensure timely and accurate card production and delivery coordination with vendors.
• Monitor daily card transactions for anomalies and fraud.
• Investigate and resolve customer disputes, chargebacks, and fraudulent claims in accordance with card scheme rules.
• Perform daily, weekly, and monthly reconciliations of card transactions and settlement accounts.
• Prepare operational and regulatory reports related to card activities.
• Work with IT and vendors to support card management systems (CMS), switch systems, and payment gateways.
• Test system updates, card programs, and new feature rollouts.
• Ensure all card operations comply with regulatory and internal risk policies.
• Support audits and regulatory reviews by providing necessary documentation and explanations.
• Act as a point of contact for internal departments and branches regarding card-related queries.
• Provide second-level support to customer service teams.

• Bachelor’s degree in Business, Finance, or a related field.
• 2–5 years of experience in banking operations, preferably in cards or payment systems.
• Proficiency with core banking and card management systems.
• Strong analytical, organizational, and communication skills.
• Ability to work under pressure and handle multiple tasks effectively.