We are on the lookout for a dedicated IT Helpdesk Officer to join our team. In this role, you will serve as the first point of contact for end-users seeking technical assistance. The role is responsible for providing timely and effective support for hardware, software, network, and system issues.

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• Provide first-line support for hardware, software, and network issues. Troubleshoot and resolve technical problems efficiently and effectively.
• Assist employees with IT-related inquiries, ensuring a high level of customer satisfaction. Provide training and guidance on the use of various software applications and tools.
• Perform routine maintenance and updates on IT systems, including antivirus software, operating systems, and applications. Ensure all systems are secure and up to date.
• Maintain an accurate inventory of IT equipment and supplies. Coordinate repairs and replacements as needed.
• Create and maintain detailed documentation of support requests, resolutions, and IT procedures. Ensure all records are up-to-date and easily accessible.
• Work closely with other IT team members to address complex issues and implement new technologies. Participate in team meetings and contribute to the continuous improvement of IT services.
• Provide on-site support at branch locations as needed. Coordinate with external vendors for IT-related services and installations.

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proficiency in Microsoft Office Suite, Windows operating systems, and common software applications. Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic. Ability to explain technical concepts to non-technical users.