The Senior Physical Products Specialist is responsible for driving the growth, sales performance, and commercial success of Whish Money's Physical Products business, with a primary focus on consumer electronics and technology products available through Talaco.net and other distribution channels. The role will manage vendor relationships, product portfolio development, promotional activities, sales initiatives, and coordination with internal stakeholders to maximize revenue, profitability, and customer satisfaction.

Product & Portfolio Management

• Manage the end-to-end lifecycle of physical products, including mobile phones, tablets, accessories, wearables, and other technology products

• Coordinate product launches, availability planning, and stock replenishment

• Analyze market trends, customer demand, and competitor activities to identify new business opportunities

• Recommend new products and categories to expand the portfolio and increase market share

Vendor & Supplier Management

• Maintain strong relationships with key suppliers, distributors, and brands

• Coordinate with procurement teams to ensure product availability and optimal commercial terms

• Participate in commercial negotiations related to pricing, promotions, rebates, and supplier support programs

• Monitor supplier performance and ensure compliance with agreed service levels

Sales Growth & Commercial Performance

• Develop and execute sales initiatives to increase product penetration and revenue

• Identify opportunities to cross-sell physical products through Whish Money channels and customer base

• Support the implementation of installment programs and financing partnerships to boost sales volumes

• Monitor sales KPIs and recommend corrective actions when performance targets are not achieved

E-Commerce & Digital Sales Support

• Work closely with Marketing and Physical Products teams to optimize online sales performance

• Coordinate product listing updates, content accuracy, pricing updates, and promotional campaigns

• Support website improvements aimed at enhancing customer experience and conversion rates

• Analyze online sales trends and customer purchasing behavior

Pricing & Promotions

• Conduct pricing analysis and benchmark against competitors

• Develop promotional plans and commercial campaigns in coordination with Marketing

• Monitor promotion effectiveness and return on investment

• Ensure profitability objectives are maintained while remaining competitive in the market

Reporting & Analytics

• Prepare weekly and monthly commercial performance reports

• Analyze sales performance, product profitability, inventory turnover, and customer trends

• Forecast demand and assist in inventory planning activities

• Present recommendations to management based on data-driven insights

Cross-Functional Coordination

• Coordinate with Procurement, Finance, Operations, Marketing, Compliance, and Customer Service teams

• Support operational improvements to enhance efficiency and customer experience

• Participate in strategic initiatives related to the growth of the Physical Products business line

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• Bachelor’s degree in business administration, Marketing, Finance, Management, E-Commerce, or a related field
• Relevant certifications in Sales, Digital Marketing, Retail Management, or E-Commerce are considered an advantage
• 4–7 years of experience in Consumer Electronics, Retail, Distribution, E-Commerce, Technology Products, or a related industry
• Proven experience managing product portfolios and supplier relationships
• Strong understanding of online sales and digital commerce environments
• Experience in sales planning, commercial analysis, and pricing management

• Business development and vendor relationship management
• Strong negotiation and communication skills
• Data analysis with a customer-focused approach
• Results-driven problem solver and team collaborator
• Detail-oriented with excellent presentation skills

Business & Analytics

• Advanced Microsoft Excel

• Power BI or reporting tools

• Sales forecasting and performance analysis

• Financial and commercial reporting

E-Commerce & Digital Platforms

• Online retail platforms and marketplaces

• Website product management

• Digital campaign performance monitoring

Retail Operations

• ERP systems

• Inventory management systems

• POS and sales management tools

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