After Sales Associate
Posted 3 weeks ago
Do you love helping people and turning challenges into solutions? We’re looking for a friendly, proactive After Sales Officer to join our team. If you’re passionate about problem-solving and want to be part of a team that truly values your skills — let’s talk!
What You'll Do
Support customers via phone, email, and chat
Troubleshoot issues and escalating when needed
Provide clear, accurate information on services and financial options
Maintain well-documented records of interactions and feedback
Ensure compliance with company policies and data protection standards
Join training programs and contribute to continuous improvement
What You Bring
Technical or Scientific background is a must
1–2 years of experience in customer service
Excellent communication skills in English & Arabic (French is a plus!)
Strong listening skills and a solutions-first mindset
Positive attitude, organized approach, and attention to detail
Confidence in using Microsoft Office tools
Nice To Have
Bachelors in math’s, physics, engineering or translation is a plus
Previous experience in customer service, call center, or after-sales support
Experience handling customer complaints or resolving service issues
Ability to manage high-volume inquiries efficiently
Technical Skills
Good command of Microsoft Office (especially Excel and Outlook)
Ability to manage and track customer requests and cases accurately
Strong documentation and follow-up skills