Associate Field Agent Specialist
Posted today
We are expanding and supporting our agent network. The Field Agent will be responsible for acquiring new agents, supporting their onboarding, maintaining strong relationships with existing agents, conducting daily agents visits in specific area, and ensuring compliance with company policies and procedures. The role also involves providing agents with the necessary guidance and support, identifying operational challenges, and sharing valuable field feedback to help improve our agent network.
What You'll Do
Visit, acquire, and manage potential and existing agents.
Collect, verify, and follow up on required agent documentation and onboarding.
Support agent approvals and distribute branding and signage materials.
Provide training and guidance on Whish Money services, procedures, and compliance.
Support agents with inquiries and operational issues and escalate complex cases when needed.
Monitor agent operations and compliance and report any issues.
Collect and analyze agent feedback and identify operational challenges.
Report acquisition progress, field activities, and agent feedback.
Support and guide junior team members when required.
What You Bring
Bachelor’s degree or relevant experience.
3+ years of relevant field/sales/agent network experience.
Strong communication and negotiation skills.
Good knowledge of compliance and operations.
Strong reporting and organizational skills.
Ability to work independently.
Driving license is Required.
Proficiency in English and Arabic languages.
Nice To Have
Previous experience in sales, field operations, or agent network management.
Experience in financial services or money transfer is an advantage.
Knowledge of compliance and KYC requirements.
Existing knowledge of the assigned area and local market.
Driving license and good driving.
Technical Skills
Good knowledge in MS Office, especially Excel and outlook.
Ability to use mobile applications and digital tools.
Basic reporting and data-entry skills.
Ability to manage and update agent records and field reports.
Excellent communication skills in English & Arabic.
Strong listening skills and a solutions-first mindset.
Positive attitude, organized approach, and attention to detail.
Communication Skills – effective communication with agents and customers.
Sales & Negotiation Skills – acquiring new agents and building relationships.
Customer Service – handling inquiries, complaints, and difficult situations.
Fraud Awareness – recognizing suspicious activities and common fraud cases.
Problem-Solving & Conflict Management – handling operational issues and escalations.
Time Management & Route Planning – organizing field visits efficiently.